Refund and Cancellation Policy

At our company, we aim to provide a seamless and satisfactory experience for all our customers. If, for any reason, you are not completely satisfied with our services, we are here to help resolve any issues in accordance with our Refund and Cancellation Policy. Please read the following guidelines carefully to understand how cancellations and refunds are handled.

We understand that sometimes you may need to cancel or modify your order. Here’s how we handle cancellations:

• Before Service Delivery: If you wish to cancel your order before the service has been delivered, you can do so by contacting our support team. Cancellations made before the service is started will be eligible for a full refund.
• After Service Delivery: Once the service has been started or completed, cancellations are not possible. As our services are delivered promptly after an order is placed, we cannot refund or cancel services that have already been initiated.
• Subscription Cancellations: If you have subscribed to any ongoing service or recurring payments, you can cancel your subscription at any time. However, no refund will be issued for services already delivered during the billing period. Cancellations will prevent future payments from being charged, but we do not refund partial amounts for completed services.

If you need to cancel an order, please contact our customer support team within 24 hours of placing the order for a cancellation request. We are here to assist and ensure that your experience with us is as smooth as possible.

Our goal is to provide you with high-quality services. However, we understand that there may be situations where you would require a refund. Please see our refund guidelines below:

• Eligibility for Refunds: Refunds are available if:
  • The service you ordered was not delivered within the agreed timeframe (typically 24-48 hours, depending on the service).
  • You received a service that does not meet your original order specifications (e.g., wrong platform, wrong type of engagement, etc.).
  • There was a technical issue that prevented the service from being delivered as promised.
• Non-Eligibility for Refunds: Refunds will not be provided in the following cases:
  • If the service has already been delivered as per your order, even if you change your mind.
  • If the service has been partially completed or delivered.
  • If there are issues related to your account (suspensions, bans, or restrictions imposed by the platform) after the order is processed.
  • For changes in the scope or requirements after the order has been placed.
• How to Request a Refund: If you believe you are eligible for a refund, please reach out to our support team within 7 days of your order delivery. Make sure to include your order number, a detailed description of the issue, and any supporting evidence (such as screenshots). We will review your request and respond within 48 hours.
• Refund Process: Once your refund is approved, it will be processed within 3-5 business days. Refunds will be issued to the original payment method used for the transaction.